Worldwide hotels search
Hotels Worldwide will contact you via email for all correspondence. If we
are unable to contact you via email, we will attempt to call or fax you.
Please check to make sure you have entered the correct email address when
booking.
If you need help with an existing reservation fill out our customer service
form. Please include your Hotels Worldwide Itinerary Number with any
correspondence.
How do I reserve my room? Our reservation process is very simple. Select or
enter the desired city, enter the dates of arrival and departure, and enter
the number of guests. Click the Search Available Hotels (for only hotels which
have vacancies), Search for Vacation Rentals or the Browse All Hotels (all
hotels in a city regardless of vacancy) button. You could also search by a
specific hotel name within a city.
A list of hotels or vacation rentals will appear on the screen. For more
information, click the name of the property or the Info link. After room types
and rates are returned to your screen, you will be able to choose the rate you
desire by reading the room information in the center of the screen, then
clicking on the Book It button on the right side of the screen. After you have
selected your desired room type, you will be taken to a "Secure
Reservation Request" form. Then you will need to review the
"Reservation Information" and fill in the blanks on the "Guest
Information" section. Be sure your name and email address are spelled
correctly. After you fill out all of the needed information, press the
"Submit Reservation" button. If further correspondence is necessary
prior to confirming the reservation, a Customer Care agent will reply back to
you with an email within 2 to 4 hours.
What are "Special Internet Rates?" Special Internet Rates save
you money. Because of the large number of lodging reservations we process, we
are able to negotiate special rates with the properties. We guarantee our
Special Internet Rates are the lowest you can find. To secure your reservation
at this low rate, we require up-front payment with your credit card. This
ensures you have a room when you arrive so you are not "bumped" or
"overbooked."
Booking a room marked as a Special Internet Rate gives you both savings and
security. You can't beat that!
What are "Additional Rates?" These rates still can offer savings;
however, are not specially negotiated with the hotel like "Special
Internet Rates" and generally do not offer as large a discount.
When do I have to include my credit card number? Lodgings identified as
offering "Special Internet Rates" require up-front payment with your
credit card at the time of booking. This ensures you have a room when you
arrive so you are not "bumped" or "overbooked." If new
taxes or fees are added by the hotel from the time of booking to the time you
check out of the room, you could be responsible for those charges. Additional
charges for phone calls, room service, and other services will be your
responsibility at the time of check out as well.
Properties identified as Additional Rates require a credit card number at
the time of booking to process the reservation. Your credit card will not be
charged until you check out of the hotel unless the type of room you selected
states a deposit is required.
Is it safe to use my credit card? Yes. We take this matter very seriously.
To ensure your security, Interactive Affiliate Network utilizes a secure
commerce server, which encrypts the credit card number and encodes it into a
non-usable form.
What credit card types are accepted for guarantee/deposit? The card types
accepted for guarantee/deposit will be listed in the Info section of the hotel
description.
My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities: Your card type is not accepted at the hotel.
The card expiration date precedes the reservation date. You have reached your
credit limit. There is a computer error.
What is the cost for using Interactive Affiliate Network's service? There
is NO CHARGE or service fee to use our hotel reservation service or search
engine. However, some of our suppliers charge service fees. Please read all
text carefully associated with any reservation.
Are taxes included in the rate? It will be indicated by the quoted rate if
taxes and miscellaneous charges/fees are included. The Total amount for
"Additional Rates" does not include taxes or fees, and any such
taxes or fees will be collected by the hotel. The Total amount for
"Special Internet Rates" is the full amount that you will be
required to pay, and includes a tax recovery charge imposed by our supplier to
recover the amount it pays to the hotel in connection with your reservation
for local occupancy, value added and other similar taxes, our supplier's
service charges for handling of your reservation.
Can I specify where I would like my room located (preferred floor, next to
pool, etc.)? If special requests are accepted by the lodging, a section will
appear on the Reservation Form to insert such requests and submit them to the
hotel. The hotel staff will do their best to accommodate special requests. We
cannot guarantee that your requests will be granted because they are subject
to availability.
Is the room rate per person or per night? All rates are based on double
occupancy per room, and are quoted on a nightly basis unless otherwise
specified. Extra people, children, roll-away beds and incidentals may be
subject to additional charges.
What about the special discounts? Many of the participating hotels offer
"Special Internet Rates" to our users. These rates offer substantial
savings. See "What is a special Internet Rate?"
I should receive a discounted rate. How do I get this? The rates displayed
are the only rates available to this site for making reservations. These rates
may include government, corporate, or senior discounts. You may need special
documentation at check-in to confirm you are qualified to receive that rate.
Please do not expect to receive such a rate at check-in without the proper
identification even if you have selected to book it online. back to top[+]
Is there a waiting list for sold out hotels? In certain instances,
Interactive Affiliate Network can make reservations at sold out properties.
Often lodgings identified as "Special Internet Rates" are providing
sold out availability. If you want to be placed on a waiting list, you will
need to contact the lodging directly.
Confirming a Reservation What happens when I make a reservation?
Reservation requests will result in a new screen showing an Itinerary Number,
which should be kept and used with any future correspondence with Interactive
Affiliate Network. You may also be quoted a Confirmation Number. Additionally,
all reservations will be followed up within 2 to 4 hours with an email using
the same Itinerary Number and, if available, a Confirmation Number.
How long will it take Interactive Affiliate Network to respond to my
reservation request? All reservation requests will result in a new screen
showing an Itinerary Reservation requests will result in a new screen showing
an Itinerary Number, which should be kept and used with any future
correspondence with Interactive Affiliate Network. Additionally, all
reservations will be followed up with an email within 2 to 4 hours using the
same Itinerary Number with the status of your reservation.
How do I check on my request for a lodging? You may view your reservation
using the "View/Cancel Reservation" link. Always feel free to
contact us with any inquiries regarding your request. For fastest service,
please include your "Itinerary Number" which you will receive after
you submit your booking.
I don't have long to wait for a confirmation. What can I do? Typically,
most lodging reservations are made in real time and your confirmation should
only take a few seconds. You will be notified of the status of your
reservation within 2 to 4 hours. However, there can be delays. In such cases,
you will receive an email from us without a confirmation number. When we
receive the confirmation number from the property, it will be emailed to you.
If there is a special request or rate change associated with your reservation,
the request will be sent to a Customer Care agent for processing. You may
contact us directly at reply@travelnow.com.
When will my reservation be at the hotel? Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before your arrival
date. Rest assured, the room is booked; however, the hotel just does not know
that you will be the person staying in it. "Additional Rates": It
takes a minimum of 24 hours before your reservation details reach the
lodging's computer system. Rest assured, the room is booked; however, the
hotel simply has not entered your details into their system yet.
Once I have made my reservation, will I receive any written confirmation
from the hotel? No. The email confirmation you receive from Interactive
Affiliate Network is all you will need. It displays your Interactive Affiliate
Network Itinerary Number, the hotel information, the rate, confirmation
number, and the hotel's cancellation policy.
Canceling a Reservation What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation
Policy will be provided in red or there will be a link to read the
cancellation policy. You can also view the property information page to find
the cancellation policy. These policies will vary from lodging to lodging, so
you must read each one carefully. In general, the standard increments are that
you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72
hours prior to your specified arrival; however, these are just general
guidelines and the specific policy of the property will prevail. If you cancel
before the deadline, generally you will not be charged a penalty. Canceling
after the stated period will result in a cancellation penalty fee.
Reservations of "Special Internet Rates" will apply a
cancellation fee regardless of the timeframe of cancellation. If the
cancellation is outside of the time allotted, you may be charged for one
night's stay. Please read the specific cancellation policy provided for each
property on the site and in any emails regarding your reservation.
How do I cancel a reservation? Use the "View/Cancel Reservation"
link provided on the home page.
Miscellaneous What is a Vacation Rental? A vacation rental is any
suite-type lodging that has self-catering facilities (wet bar, refrigerator,
microwave, etc.) Most vacation rentals have separate bedrooms, fully equipped
kitchens, one or more bathrooms, washer and dryer, and sometimes a balcony or
patio. Towels and linens are provided. Daily maid service and other hotel
conveniences are usually available.
Unlike hotels with per person pricing, there is a set price for an entire
vacation rental with a maximum number of persons allowed. Most one-bedroom
units sleep a maximum of four using a sleeper/sofa in the living room. Most
two-bedroom vacation rentals sleep a maximum of six, and most three-bedroom
vacation rentals sleep up to eight.
Please carefully read the vacation rental descriptions to learn the
specifics of what is provided and how many people are allowed.
Where do I pick up my vacation rental keys? The email you receive
confirming your reservation for a Vacation rental will provide details as to
where and when you should pick up the keys to your rental unit.
What type of customer service is offered? After submitting your reservation
request, you will be provided with an email address to use to make inquires
about your request. Our qualified and friendly agents are available 24-hours a
day, 7 days a week, 365 days a year (including holidays) to answer your
questions. All you have to do is ask.
I'm looking for a hotel in Los Angeles. Can you help me? Our reservation
agents are unable to do individual searches for clients due to our high volume
of reservations. Please use the Lodging Search Form to identify availability
and rates at over 47,000 hotels around the world.
Is there a hotel shuttle service to/from the airport? Many hotels offer
shuttle service to and from the airport. This may be listed on the Lodging
Information page. If it is offered, there may be a charge by the hotel for
this service. Vacation rentals often do not have this type of service.
Is parking available? Free parking? Long-term parking? Most hotels and
vacation rentals offer free parking to their guests, although some may charge.
Long-term parking is offered at the discretion of the property (often in
conjunction with park and fly rates). This may be listed on the Lodging
Information page.
What if there will be more than two adults in the room? Most hotels allow
additional guests to stay in the rooms at a charge (usually between
$5.00-$20.00 per person). Some hotels and most vacation rentals have a limit
on how many people can stay in a room. This may be listed on the Lodging
Information page.
Our children will be with us... do they stay free? Usually children under
12 years of age stay for free in their parent's room using the existing
bedding. The age requirement differs depending on the specific hotel's policy.
This may be listed on the Hotel Lodging page.
Are rollaway beds/cribs available? Most hotels and some vacation rentals
offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some
may have restrictions on what room types will allow rollaway beds. This may be
listed on the Lodging Information page. If special requests are accepted, a
section will appear on the Reservation Form to insert such requests and submit
them to the hotel or vacation rental.
What are the directions to the hotel? The location information of the hotel
is sometimes listed on the Lodging Information page. This can identify the
distance from the hotel to certain landmarks or the airport. Vacation rental
reservations will have directions included in the confirmation email.
Is breakfast included? Many hotels offer free breakfast. Often this is a
continental breakfast or sometimes just coffee and donuts. It would be very
rare for a Vacation rental to provide breakfast. If included, it should be
listed on the Lodging Information page.
What is the Interactive Affiliate Network Refund Policy? Interactive
Affiliate Network strives to provide the best service possible and will work
on behalf of our clients to rectify any regrettable circumstances pertaining
to your reservation. However, Interactive Affiliate Network acts only as an
independent agent to secure services of an air carrier, car rental supplier,
hotel, vacation rentals, or other travel related supplier. Therefore, we have
no control over personnel, equipment, or operations of these suppliers and
shall not be held liable for any inconvenience, personal injury, property
damage, or other loss incurred as a result of any wrongful acts, omissions, or
default on the part of the suppliers. All grievances must be reported with any
and all supporting documentation to Interactive Affiliate Network within 60
days of the mailing of the first credit card statement showing any
discrepancies for billing and payment issues or within 60 days after the
completion of travel services provided.
Do hotels have minimum age requirements? Please be aware that some hotels,
foreign and domestic, may have minimum age restrictions or requirements when
reserving a room. Please inquire with a Customer Care Agent or with the hotel
directly.
What if I find a lower price after booking? Special Internet Rate hotel
reservations for booked through Interactive Affiliate Network are guaranteed
to be the lowest rate. If there is a lower rate available for the same dates
and the same hotel, you must contact us within 24 hours of booking your
"Special Internet Rate" reservation. We will either refund you the
difference or cancel the reservations without penalty. This guarantee only
applies to rate indicated as "Special Internet Rates." It does not
apply to special events such as New Years and the Super Bowl. To learn more or
to claim a guarantee, .
|